Common Member Issues
We've all been there. It's a beautiful day for enjoying your passion for shooting, but that proverbial monkey has thrown a wrench into your plans. Here, we'll cover common member problems and their preferred solutions. Click your problem below and let's get back to shooting!
❗ Problem
I forgot my badge
It happens. Since access is badge-based, you’ll need a quick workaround before you can use the range.
✅ What to do
- If you are by yourself: don't ask anyone to "let you in." Contact one of the Board members to get a temporary PIN code granting range and clubhouse access.
- If you are with another CRPC member: they can bring you in as a guest.
- In either case: stop by the clubhouse and print yourself a Guest Badge.
ℹ️ Good to know
- For security, another member, not with you, shouldn't "let you in." Conversely, you shouldn't let someone else in, either, unless they are your guest for the day.
- If you think your badge was stolen, let us know—access can be disabled quickly.
❗ Problem
My badge doesn't work
You're at the gate, with your badge, but it doesn't seem to work.
✅ What to do
- Check to see if your membership has expired: you can see your expiration date in the Club Express app, or on the crpcms.com website (login needed). If your membership is expired, renew online though the website. See below...
- If your membership is active: your badge may have been damaged. Electronics inside the badge can fail if your badge is cracked. See below...
ℹ️ Good to know
- Badge numbers below 7000 usually have an expiration date printed at the bottom, but this printed date is no longer a reliable way to determine if your membership is still active. Check your account online.
- Renewing online doesn't instantly restore you range access. This happens overnight.
- If your badge needs to be replaced, this can only be done at the range. Call first before coming out.
- Contact Brian or Bill to get same-day access after renewing online, or to report a broken badge.
- If you think your badge was stolen, let us know—access can be disabled quickly.
❗ Problem
My badge shows an expiration month — is it correct?
Some badges have an expiration month printed on them, but that printed date may not match your real membership expiration.
✅ What to do
- Do not rely on the month printed on your badge. Your official expiration date is maintained online in our new ClubExpress (CE) system that runs the website.
- Check your expiration date on the CRPC website: log in at crpcms.com, open your Member Profile, and look for Exp. Date.
- Or use the ClubExpress mobile app: it’s often the easiest way to view your membership expiration date on your phone. Log in with the same credentials you use on the website, then view your profile.
ℹ️ Good to know
- Why the badge can be wrong: before ClubExpress, expiration dates were tracked in the badge system and the expiration month was printed on badges. If a member renewed late or an expiration month was adjusted, badges were not reprinted—so the printed month could drift out of sync.
- Going forward: we have stopped printing expiration dates on new badges to prevent confusion. Thousands of older badges are still in circulation with printed months that may or may not be accurate.
- A badge showing an “expired” month does not necessarily mean your membership is expired—and a badge showing a future month does not guarantee your membership is active. Always check online.
Need Help?
If you’re not sure what to do next, or need assistance, please contact one of the people below.