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Common Member Issues

We've all been there. It's a beautiful day for enjoying your passion for shooting, but that proverbial monkey has thrown a wrench into your plans. Here, we'll cover common member problems and their preferred solutions. Click your problem below and let's get back to shooting!

Need Help?

If you’re not sure what to do next, or need assistance, please contact one of the people below.

Bill Jackson
📞 228-223-6297
Brian Harmon
📞 228-249-6803



❗ Problem

I forgot my badge

It happens. Since access is badge-based, you’ll need a quick workaround before you can use the range.

✅ What to do
  • If you are by yourself: don't ask anyone to "let you in." Contact one of the Board members to get a temporary PIN code granting range and clubhouse access.
  • If you are with another CRPC member: they can bring you in as a guest.
  • In either case: stop by the clubhouse and print yourself a Guest Badge.
ℹ️ Good to know
  • For security, another member, not with you, shouldn't "let you in." Conversely, you shouldn't let someone else in, either, unless they are your guest for the day.
  • If you think your badge was stolen, let us know—access can be disabled quickly.





❗ Problem

My badge doesn't work

You're at the gate, with your badge, but it doesn't seem to work.

✅ What to do
  • Check to see if your membership has expired: you can see your expiration date in the ClubExpress app, or on the crpcms.com website (login needed). If your membership is expired, renew online though the website. See below...
  • If your membership is active: your badge may have been damaged. Electronics inside the badge can fail if your badge is cracked. See below...
  • You renewed by mail or at the clubhouse: Renewals done by mail or at the clubhouse can take up to two weeks to be fully processed. Your end may be done but the back end might still working on it. See below...
ℹ️ Good to know
  • Badge numbers below 7000 usually have an expiration date printed at the bottom, but this printed date is no longer a reliable way to determine if your membership is still active. Check your account online.
  • Mailing a check still works, but the processing time can be long. If you paid by cash or check at the range in one of those white envelopes, it can take up to a two weeks to fully process. Neither of these approaches is the best way to do this any more. Payment online by credit/debit card is the best choice these days.
  • Renewing online doesn't instantly restore you range access. This happens overnight.
  • If your badge needs to be replaced, this can only be done at the range. Call first before coming out.
  • Contact Brian or Bill to get same-day access after renewing online, or to report a broken badge. If you renewed at the clubhouse, call us at well.
  • If you think your badge was stolen, let us know—access can be disabled quickly.





❗ Problem

My badge shows an expiration month — is it correct?

Some badges have an expiration month printed on them, but that printed date may not match your real membership expiration.

✅ What to do
  • Do not rely on the month printed on your badge. Your official expiration date is maintained online in our new ClubExpress (CE) system that runs the website.
  • Check your expiration date on the CRPC website: log in at crpcms.com, open your Member Profile, and look for Exp. Date.
  • Or use the ClubExpress mobile app: it’s often the easiest way to view your membership expiration date on your phone. Log in with the same credentials you use on the website, then view your profile.
ℹ️ Good to know
  • Why the badge can be wrong: before ClubExpress, expiration dates were tracked in the badge system and the expiration month was printed on badges. If a member renewed late or an expiration month was adjusted, badges were not reprinted—so the printed month could drift out of sync.
  • Going forward: we have stopped printing expiration dates on new badges to prevent confusion. Thousands of older badges are still in circulation with printed months that may or may not be accurate.
  • A badge showing an “expired” month does not necessarily mean your membership is expired—and a badge showing a future month does not guarantee your membership is active. Always check online.





❗ Problem

My spouse is a member, but they aren’t linked to my account in CE

When you try to renew in ClubExpress (CE), your spouse doesn’t show up under your account—so you can’t renew them with you.

✅ What to do
  • Contact the membership admin: members cannot link existing spouse accounts in CE themselves.
  • Include both names: your name and your spouse’s name (and member numbers if you know them).
  • We’ll fix the linkage: we will either add the missing spouse record and attach it to your household, or correct the existing records and attach them properly.
  • We’ll notify you: once updated, you’ll be able to renew normally in CE.
ℹ️ Good to know
  • This is usually an import/history issue: some spouse records in the old BP system didn’t renew “on paper” the same way the primary member did, even though they remained active—so they may not have been imported into CE.
  • Sometimes the spouse was set up as a separate primary: in that case, CE imported them as their own primary record, and only an admin can attach two existing member records together correctly.
  • If you already renewed yourself: still email us—we can correct the linkage so your spouse can renew correctly.





❗ Problem

I want to shoot a full-auto firearm, or a firearm with a binary trigger, force-reset trigger or non-mechanical bump stock

These firearms are allowed at CRPC, but they and the member must be safety-checked and approved by one of the designated Range Safety Officers (RSOs) before use.

✅ What to do
  • Schedule an appointment with an approved RSO: contact one of the two designated RSOs to set up a checkout time.
  • Bring the specific firearm you plan to shoot: approval is per-weapon, not per-member.
  • Demonstrate safe operation: you’ll be asked to show safe handling and controlled firing of that firearm.
  • Get your badge sticker: once approved, the RSO will record the firearm and issue a sticker for the back of your badge.
  • Use only the approved ranges: firearms in these categories may be shot only on Range 6 or Range 7.
ℹ️ Good to know
  • This applies to specific categories: full-automatic firearms, binary triggers, force-reset triggers, and non-mechanical bump stocks.
  • Each firearm must be checked out and recorded: if you bring a different firearm later, it also must be approved.
  • Suppressors do not require approval: suppressors are allowed without an RSO checkout.
  • Please don’t “test it first”: if your firearm falls into these categories, get it checked out before shooting it at the range.





❗ Problem

I got a notice from PayPal that my auto-renew transaction has been cancelled. How am I going to pay my dues now?

CRPC has discontinued PayPal for membership renewals. If you previously used PayPal—especially PayPal auto-renew—you’ll need to switch to one of our current payment options.



✅ What to do
  • Renew online through the CRPC website (recommended): log in and complete your renewal using the ClubExpress integrated payment system with a credit/debit card.
  • Use online payment for the cleanest experience: your payment is automatically recorded in your member profile and requires no manual handling by a volunteer.
  • If you pay offline, use check (not cash): you may still pay by check in an envelope dropped into the safe at the clubhouse office.
  • Avoid cash if possible: cash is not traceable, so we strongly discourage it.
  • If you’re unsure of your status: log in and check your renewal status (or contact the membership team for help).
ℹ️ Good to know
  • PayPal is no longer available for renewals: we have shut down our PayPal account due to higher fees and the manual work required to reconcile payments.
  • ClubExpress is fully integrated: card payments are tied directly to your membership record for better tracking and a clear history.
  • Faster, fewer errors: online renewal reduces delays, eliminates “did my payment get applied?” issues, and keeps records consistent.
  • Offline option remains: checks are still accepted via the clubhouse office safe (cash is accepted but discouraged).





❗ Problem

I see another member handling a firearm unsafely

While at the range, I notice another member doing something that appears unsafe or violates a range rule. I’m concerned about safety, but I’m not sure whether I should say something, call a cease fire, or notify an RSO.

✅ What to do
  • If there is immediate danger, act immediately: any member may clearly and calmly call “Cease Fire” to stop an unsafe condition. Safety always comes first.
  • Use verbal direction whenever possible: avoid physical intervention unless necessary to prevent immediate harm.
  • For minor issues, address it respectfully: assume the issue is unintentional and offer a calm reminder focused on safety, not blame.
  • If the behavior continues, escalates, or feels intentional: disengage and notify a Range Safety Officer (yellow badge stripe) or Club Officer (red badge stripe).
  • Provide clear facts when reporting: note the range number, time, badge number (if visible), and what you personally observed.
ℹ️ Good to know
  • Safety is everyone’s responsibility: members are expected to speak up when unsafe behavior is observed.
  • Do not argue or escalate: if someone becomes defensive or refuses to comply, stop engaging and involve an RSO or Club Officer.
  • Major or repeated violations must be reported: intentional disregard for safety rules, aggressive behavior, or repeated unsafe conduct requires RSO involvement.
  • RSOs serve at the direction of the club: safety-related directions must be followed immediately. Questions can be discussed after the range is safe.
  • Reporting protects everyone: raising concerns in good faith supports a strong safety culture and prevents more serious incidents.





❗ Problem

My buddy comes with me all the time, but now he wants to join. How does he do that?

Great! We love seeing guests become members. The process is simple and starts online.

✅ What to do
  • Have him go to the Join CRPC page on the website, click New Member Process and complete the online application.
  • Once submitted, he’ll receive email instructions outlining the next steps.
  • He must attend a New Member Briefing (Required) before receiving his badge and full access.
  • After making his payment and completing the briefing, he’ll receive his badge and can start enjoying the range as a member.
ℹ️ Good to know
  • Even if he always comes with you, he’ll need his own account and badge to come by himself.
  • If he has questions during the process, he can use the Contact page or reach out to the Membership Director.
  • Until he becomes a member, he may continue visiting as your guest under normal guest rules.

To see what joining looks like, click the button below.

See the Joining Process





❗ Problem

I want to renew my membership online, but I don’t see a Renew button.

If you're outside the 30-day renewal window, the large renewal banner will not appear — but you can still renew anytime.

✅ What to do
  • Log in at the website.
  • Hover over your name in the top-right corner of the page.
  • Click Profile.
  • On your Profile page, look for the highlighted message that says:
    “Your membership is not yet due for renewal. If you want to renew early, click here.”
  • Click that link to begin your renewal.
Early Renewal Message Screenshot

This is what the early renewal message looks like on your Profile page.

ℹ️ Good to know
  • You may renew at any time — you do not lose any remaining membership time.
  • If you are within 30 days of expiration, a renewal banner will automatically appear when you log in.
  • If you cannot log in, use the Forgot Password link on the login page.
  • Need help? Contact the Membership Director and we’ll walk you through it.





❗ Problem

How do I buy clay targets for Trap or Skeet?

Trap and Skeet at CRPC use an automated system for launching targets. To activate the machines, you’ll need a LongRange card.

✅ What to do
  • Contact Brian Harmon to get your LongRange card issued.
  • Use the kiosk inside the clubhouse to add rounds (25 clays) to your LongRange card.
  • Rounds are added using a credit card.
  • Take the card to the shotgun fields and use it to activate the target machines.
💡 Good to know
  • The LongRange card works like a prepaid card for clay targets. The target machines require a LongRange card, and do not support using a credit card at the fields.
  • You can reload the card anytime at the clubhouse kiosk using your credit card.
  • A round (25 clays) costs $4.00 for members and $7.00 for guests.
  • Your LongRange card is separate from your badge. If you lose it, it cannot be replaced.





❗ Problem

I want to add my spouse as a member

Your spouse isn’t currently a member, and you’d like to add them to your account so they can access the club without you having to go, too.

✅ What to do
  • During renewal (easiest option): when you renew your membership in ClubExpress (CE), you’ll be prompted to add a spouse if you don’t already have one on your account.
  • Spouse membership cost: the annual fee to add a spouse is $25.
  • Or,
  • Outside the renewal window: contact the membership director to have your spouse added and linked to your account.
  • Include basic details: your name and badge number, your spouse’s name, phone number, and email address.
  • We’ll take care of the setup: we’ll create the spouse membership and attach it to your household properly.
  • Either way, your spouse must attend a New Member Briefing to get their badge and range orientation. Make sure they register for an upcoming session.
ℹ️ Good to know
  • Spouse memberships are tied to the primary member: they are part of your household account in CE.
  • Timing matters: adding a spouse during renewal is the most seamless option and ensures everything is processed together.
  • Already renewed? no problem—just email us and we’ll get your spouse added (the spouse fee will be applied separately).





❗ Problem

I usually renew at the clubhouse—do I need to do anything different?

You’ve always renewed at the range using cash, check, or the credit card terminal, but you’re hearing more about renewing online and wondering what’s changing.

✅ What to do
  • Renew online in ClubExpress (CE): log in and click the renewal prompt when your membership is due. You can always renew early, too.
  • Pay by credit/debit card online: your payment is processed instantly and applied to your account right away.
  • Skip the clubhouse trip: no waiting, no envelopes, and no follow-up needed—your badge access continues without interruption.
  • Keep your receipt automatically: every transaction is recorded and available anytime in your account.
ℹ️ Good to know
  • Most members now renew online: the shift is already well underway, and it’s quickly becoming the standard way to renew.
  • Online payments save the club time and money: no manual handling, no trips to the bank, and no delayed processing by volunteers.
  • That small fee makes a big difference: the online price includes credit card processing costs, so the club receives the full membership amount.
  • Clubhouse payments take longer: cash and checks must be collected, tracked, and deposited—and credit card payments at the range still require manual processing.
  • Looking ahead: the on-site credit card terminal may be phased out as we continue moving to a simpler, fully online process.
  • Bottom line: renewing online is the fastest, easiest, and most efficient option for both you and the club.





❗ Problem

I left my gun at the range!

It happens more often than you’d think. The important thing is to act quickly and follow the right steps to get it safely back.

✅ What to do
  • If you realize it right away, return to the range as soon as possible to check where you were shooting.
  • If you can’t get back quickly, call a Club officer to report the firearm left behind.
  • Reach out to anyone you were shooting with—they may have secured it or seen where it was left.
  • Be prepared to describe the firearm in detail when reporting it (make, model, caliber, optics, case, etc.).
💡 Good to know
  • In many cases, another member will find a left-behind firearm and secure it in the clubhouse and notify a Club officer.
  • By the time you report it, your firearm may already be safely stored—but not always, so reporting it quickly matters.
  • Found firearms are checked for identification and kept in the office safe until the rightful owner is confirmed.
  • The Club will not publicly describe the firearm beyond general type (rifle, pistol, or shotgun). You must provide enough detail to establish ownership.
  • The Club may review range video recordings if needed to help identify the owner.
  • To make recovery easier, consider placing a contact card in every firearm case or bag you bring to the range.





❗ Problem

I found a firearm at the range and no one is around

It’s not always obvious if a firearm has been left behind or if the owner is still nearby. Take a moment to assess the situation and handle it carefully.

✅ What to do
  • Look for vehicles, gear, or other signs that someone may still be nearby. The owner could be at another range or away briefly.
  • Check for identification or contact information on the firearm, case, or bag. If a phone number is available, call or text right away.
  • If the firearm appears unattended, keep it under your control and in your immediate area. Do not leave it unsecured.
  • If you are familiar with the firearm and comfortable doing so, you may place it in a safe condition. If not, do not attempt to manipulate the firearm—simply maintain control and keep it pointed in a safe direction.
  • Before transporting the firearm, it should be unloaded. If you can safely and confidently unload the firearm, do so. If not, ask another experienced member for assistance if one is nearby.
  • If you cannot confirm the firearm is unloaded, do not transport it. Continue to keep the firearm under your control and contact a board member for guidance.
  • If you will be at the range for a while, you may remain with the firearm, at the same range where it was found, in case the owner returns.
  • When you are ready to leave, call one of the designated board contacts and continue through the list until you reach someone.
  • If you reach a board member, follow their instructions. You may be asked to bring the firearm to the clubhouse for secure storage.
  • If you cannot reach anyone, and the firearm is confirmed unloaded, take it to the clubhouse so it can be safely secured. Do not return the lost firearm to the range. However, you may leave a note at the range where it was discovered, in case the owner returns later.
  • You should not take a lost firearm home with you, unless you are unable to contact either the owner or a board member.
  • Afterward, send an email to foundgun@crpcms.com with details on where and when the firearm was found. If you can, take a picture of the firearm for identification purposes and include it in the email.
💡 Good to know
  • Not every unattended firearm is truly left behind. A quick check of your surroundings helps avoid unnecessary action.
  • The goal is to keep the firearm secure without unnecessary handling until it can be returned to its owner.
  • If a firearm cannot be safely confirmed as unloaded, do not move it—contact a board member for assistance.
  • Board members will coordinate safe storage and owner identification once notified.
  • Placing a contact card in your firearm case or bag can make situations like this quick and easy to resolve.





Coast Rifle and Pistol Club
16706 MS-67
Biloxi, MS 39532